RPA (robotics process automation) has become standard for process streamlining in finance, accounting, HR, customer relations and many more. It is not strange to any professional from those industries that invoices are booked by software robots and financial operations are processed straight through set of IT systems, software robots and bots.
Is legal profession / tax operations ready for RPA? I believe yes, and the question is not if but when , but let’s see.
Any process in order to be prone to early stage low tech software automation (we are not talking AI here) should fulfill few requirements.
First of all process needs to be rules based and standardized, because only in this situation software processing rules can be coded and applied in processing.
Second process needs to be repetitive, as it does not make a business case to create software robot for one off situation.
Third the process must have limited amount of exceptions, which require human intervention and decision making. These are not activities performed by RPA software.
Finally the volume of process needs to be substantive in a way that it supports the business case to implement it.
When looking from process characteristics, area of legal and tax should be perfect for automation : standardized rules (legal regulations), repetitiveness of certain type of operations (tax processing, vindication, standard family law actions, contracts processing). So what trigger is needed for RPA to become standard in legal and tax operations? In the first place the technology needs to be mature enough to handle the topic (I think we are there already), second the notion of RPA in legal & tax needs to have more adopters than early fans and become a market standard (just like it happened in finance or accounting).
Hope you liked the read !